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Events Help Center

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  • Get Started
    • Welcome to GiveSmart
      • Welcome Guide
      • Meet the GiveSmart Team
      • Additional GiveSmart Services
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    • Complete Account Setup
      • Pay your Deposit
      • Set your Terms and Conditions
      • Set-Up Merchant Account to Process Credit Cards
      • Merchant Account FAQ
    • Next Steps & Checklists
      • Getting Started Introduction
      • Pre Fundraising Guide
      • Donation Campaign Checklist
      • Onsite Event Checklist
      • Online/Virtual Fundraiser Checklist
      • Event Equipment Rental
  • Guides
    • Campaigns
      • Access Prior Campaigns
      • Campaign Dashboard Overview
      • Campaign Form Overview
      • Copy an Existing Campaign
      • Create Additional Campaigns
      • Live Activity
      • Pivot to an Online/Virtual Fundraiser
      • Promote & Share Campaign
      • Run an Online/Virtual Fundraiser
      • Safely Share your Site Links
      • Ten Steps Prior to Sharing your Site
    • Check In
      • Check-In a User
      • Check In with Ticketing
      • Purchase a Ticket at Check In
      • Self Check-In
      • Tips for a Flawless Check In
      • Update User Information
      • Check In FAQs
    • Checkout
      • Checkout a User
      • Checkout Multiple Users Together
      • Settle Remaining Balances
      • Return an Order from a Users Account
      • Filter Unpaid Users within Checkout
      • Checkout FAQs
    • Communications
      • Sending Email Messages
      • Sending Text Messages
      • Sample Communication Timeline
      • Admin Email Notification Settings
      • Auto Generated Emails
      • Auto Generated Texts
      • Campaign Links in Messages
      • Custom Emails
      • Custom Text
      • Manage Chat on your Presentation Page
      • Opt Back in to Messages
      • Preset Message Recipient Groups
      • Resend the Welcome Message
      • Send a Text to Unpaid Users Post Fundraiser
      • Sending Messages to Ticketed and Non-Ticketed Users
      • Templated Preset Text Messages
      • View Sent Emails
      • Text Message FAQs
    • Design
      • Create Ads and Announcements
      • Customize the Campaigns Style and Color
      • Include an Animation on Leading Bids
      • What is a Mobile Sponsor?
    • Displays
      • Displays Overview
      • Bids Display
      • Create a Champion Ranking by Donation Revenue Display
      • Left/Right Sidebar Revenue Display
      • Two Column Revenue Display
      • One Column Revenue Display
      • Set the Progress Image to $0 for Event Night Displays
      • Slideshow Display
      • Table Leader Revenue Display
      • Targeted Revenue Display Ideas
      • Total Revenue Display
      • Display FAQs
    • Donations
      • Create Donate Items for Targeted Need
      • Add a Donation to a Users Account
      • Capture Recurring Donations
      • Donation Appeal Methods
      • Donation Appeal Recommendations
      • Fixed vs. Donation Level Items
      • Receive Item Donations
      • Receive Monetary Donations
      • Return a Monetary Donation
      • Donations FAQs
    • Equipment
      • Event Equipment Rental
      • Download the GiveSmart Application
      • Swiper Troubleshooting
    • GiveSmart: Additional Options
      • Donor CRM: Automate Tracking Donors, Thank You Letters, and Retaining Them to Give Again
      • GiveSmart Fundraise
      • GiveSmart Fundraise Technical Support Resources (formerly MobileCause)
    • Host an Auction
      • Age Restriction
      • Assign a Winner to a Live Item
      • Auction Items
      • Bulk Enter Silent Auction Winners
      • Close Auction Items (Silent & Live)
      • Create an Auction Item
      • Delete a Bid or Auto Bid
      • Delete Items
      • Download Item Details
      • Duplicate an Item
      • Edit Items
      • Item Categories
      • Item Creation Recommendations
      • Item Page Visibility
      • Item Sheets
      • Package 2 or More Auction Items
      • Place a Bid
      • Upload Items Spreadsheet
      • Items FAQs
      • Item Sheet FAQs
    • Integration
      • Donor CRM File Import
      • Export Reporting for CRM Upload
      • Import Donors from FR50
      • Export Purchaser Detail Report for FR50
      • Greater Giving
      • Import Donors from Millennium
      • Export Purchaser Detail Report for Millennium
      • NeonCRM
    • Items for Purchase
      • Items Available for Purchase
      • Create Items for Purchase
      • Add a YouTube Video
      • Add an Item for Purchase to a Supporters Account Using Immediate Checkout
      • Add an Item for Purchase to a Supporters Cart
      • Add Item Images
      • Items Page Filters
      • Remove an Item from a Supporter's Account
      • Sell Instant and Raffle Items through an Order Form
      • Items FAQs
    • Org Hub
      • Organization Hub Overview
      • Allow Recurring Donations on a Campaign
      • Batch Details across all Campaigns
      • Batch Reporting for Recurring Transactions
      • Batch Reports Across all Campaigns
      • Campaigns Page Overview
      • Create a Custom Purchase Report
      • Export Batch Reports across all Campaigns
      • Inventory for Received Items
      • Manage your GiveSmart Account
      • Managing Completed Recurring Transactions
      • Managing Org Admins
      • Managing Scheduled Recurring Transactions
      • Org Hub: Reports Page Overview
      • Review Top Donors across all Campaigns
      • Transactions Page Overview
      • Using Google Analytics Tracking
      • View All Campaign Users
    • Pages
      • Add a Link, Button or Hyperlink an Image in a Section or Page
      • Add Sections to your Home Page
      • Create a Presentation Page
      • Create an Order Form Page
      • Create Custom Pages
      • Customize the Home Page Banner
      • Customize the Home Page Order Form
      • Customize the Order Form, Items, and Registration Buttons
      • Embed an Order Form on your Website
      • Include a Video or Live Stream on your Home Page
      • Managing your Presentation from Backstage
      • Reorder the Home Page Sections
      • Set Map, Contact Us and Share Links
      • Set Up a Streaming Encoder
      • Share a Custom or Presentation Page
      • Showcase a Fundraising Goal
      • Video and Live Stream Embedding FAQs
    • Payments and Fees
      • Apply Tax Based on Charity Rules
      • Apply Tax Based on Selling Price
      • Changing your Merchant Account Information
      • Issue a Refund to a User
      • Manage a User's Credit Card
      • Manage Receipts and Tax Letters
      • Manage User Statements
      • Pass Fees to Purchaser
      • Statement and Receipt FAQs
      • Update a Pledge Payment
      • User Payment Method Options
    • Peer to Peer (P2P)
      • What is Champion Fundraising
      • Add a Donation for a Donor to a Champion Fundraising Page
      • Create Champion Fundraisers
      • Customize a Champion's Personal Fundraising Page
      • Edit Champion Fundraisers
      • Promote Champion Fundraising
      • Remove a Champion Fundraiser
      • Review Champion Fundraising Revenue
      • Update a Champion's Fundraising Page Status
      • Champion FAQs
    • Raffle
      • Create a Raffle Item
      • Delete a Raffle Purchase for a Supporter
      • Draw a Raffle Winner
      • Offer a Multi-Raffle Discount
      • Purchase a Raffle for a Supporter
      • Raffle Reports
      • See Assigned Raffle Entry Numbers
      • Sell Instant and Raffle Items through an Order Form
      • Raffle FAQs
    • Reports
      • Reports Page Overview
      • All Batch Activity
      • Batch Report
      • Bid History
      • Exports Reports
      • Export from GiveSmart Events to Donor CRM
      • Items Reports
      • Outstanding Balances Report
      • Payments Received Report
      • Presentation Viewers Report
      • Purchaser Detail Report
      • Raffle Entries
      • Registered Users Report
      • Revenue Report
      • Review Multiple Campaigns Batch Reporting
      • Ticketing Reports
      • Top Donors Report
      • Top Items Report
      • Vote History
      • Reporting FAQs
    • Resources
      • Customer Referral Program
      • Fundraising Inspiration and Resources
      • GiveSmart Technical Support Resources
      • Image Recommendations and Restrictions
      • Keyword Strategies
      • Pivoting to Virtual Resources
      • Register, Buy, Bid & Instructions
      • Reminder Business Cards
      • Remote Technician
      • Section and Page Templates
      • Security Reminders
    • Seating Management
      • Seating Management
      • Assign a Table or Golf Group
      • Add or Adjust Tables or Golf Groups
      • Set Venue Capacity
      • Seating FAQs
    • Settings
      • Site Setting
      • Users Settings Overview
      • Include Bidder Numbers on User Accounts
      • Include Custom Fields on User Accounts
      • Manage User Registration and Participation Requirements
      • Managing how User Names Appear in the Item History
      • Auction Settings Overview
      • Set the Items Page View
      • Set a Date/Time for Bidding to Start
      • Managing Fair Market Values on Auction Items
      • Share Items through Social Media
      • Adjust Starting Bid and Bid Increment Percentages for Auction Items
      • Change Raffle Labels
      • Schedule a Time to Close your Auction
      • Donations Settings
      • Communication Settings
      • Global Settings
    • Tickets
      • Create Ticket to Purchase
      • Add Discount Codes to Tickets
      • Delete a Ticket Type
      • Purchaser and Attendee Information
      • Ask Questions to Attendees
      • Filter Ticket Orders
      • Edit Attendees in Ticket Orders
      • Purchase a Ticket for a Supporter
      • Return a Ticket Order
      • Send Assignment or Confirmation Reminders
      • Update Purchaser Order Details
      • Ticketing Email Template
      • Ticket Purchase Notifications
      • Ticketing FAQs
    • Users
      • Add New Users
      • Add a Campaign Admin
      • User Permissions
      • Manage User Details
      • Invitee User Account
      • Import Users from a Guest List
      • Filter Campaign Users
      • Remove a User from a Campaign
      • Assign Bidder Numbers to Users
      • Edit a Company Donor User
      • Bulk Add or Edit User Custom Fields
      • Merge Duplicate User Accounts
      • User FAQs
  • Guest Experience
    • Account
      • Registration
      • Registration Email
      • Reset your Username and Password
      • My Info Page
      • Manage Saved Credit Card Information
      • Self-Checkout
      • Obtain a copy of your Statement
    • Participate
      • Become a Champion Fundraiser
      • How to Bid
      • How to Donate an Item
      • How to Make a Monetary Donation
      • Purchase a Ticket
      • Purchase Items from an Order Form
      • Update Ticket Attendees Post Purchase
  • Training
    • Enablement Series
      • Onboarding: Prepare to Go Live
      • Run a Campaign: Event Day Preparation
      • Visitor Experience of a Campaign
      • Teams Onboarding
    • Feature Tutorials
      • Campaign Customization
      • Maximize Fundraising Using the Items Page and Order Forms
      • Items Management
      • Building your Campaign with Custom Pages and Sections
      • Ticketing and Seating Management
      • User Management
      • All Things Reporting
    • Fundraising Webinars
      • Cater to your Audience both In-Person and Virtually
      • Feature Spotlights
      • Lessons to Guide Us in 2022 and Beyond
      • Ticketing, Registration and Item Solicitation
      • Tips to Make Your Home Page Shine
  • Volunteers
    • Volunteers
      • Volunteer Profile
      • Volunteer Reference Guide
      • Volunteer Roles
      • Volunteer Training
      • Volunteer Check In Instructions
  • Product Updates
    • GiveSmart Applications FAQ
    • 2022 Fall Releases
    • 2022 Summer Releases
    • 2022 Spring Releases
    • 2021/2022 Winter Releases
    • 2021 Fall Releases
    • 2021 Summer Releases
    • 2021 Spring Releases
    • Single Sign On and 9 Dot Application Switcher
  • Home

Training

Enablement Series

Feature Tutorials

Fundraising Webinars

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