Edit Attendees in Ticket Orders

Review, update and manage invitees and attendees in ticket orders. 

Watch a video

Access ticket orders

1. Visit the Tickets Container within the Dashboard, and click the More button ("···").
2. Select Manage Orders.

Review attendee status

Review all orders or choose to the filer down to a collection or one.

• Filter orders by ticket type or order that have all attendees assigned or have unassigned attendees
• Search for an order by a partial or full name search.
  • Search by the purchaser or attendee name.
• Helpful icons appear in purchase orders that include unassigned or unconfirmed tickets.
• Ticket icons vary in the Order Details to highlight purchasers or confirmed, unconfirmed, or unassigned tickets.

Update attendees

Org and Campaign admins can assign, unassign, or edit attendees within a Purchase Order from the Order Details. Purchasers manage their invitees and attendees either from the link within the email receipt or by visiting their Pay page. Visit Update Ticket Attendees Post Purchase to learn more.

Assign a ticket

Assigned attendees, with a valid email or mobile number added, receive a confirmation email and or text. Review Purchaser and Attendee Reminders to learn more.

1. Locate and select the purchase order.
2. Click the blue Assign under the Unassigned Guest
3. Add details.
4. When you've finished, click Save.

Edit invitees

1. Locate and select the purchase order.
2. Click the blue Edit under the attendee 
3. Edit details.
4. When you've finished, click Save.

Unassign a ticket

1. Locate and select the purchase order.
2. Click the blue Unassign under the attendee.
3. Choose to send or not send an email notification.
4. Confirm by clicking Unassign Ticket.
5. When you've finished, click OK.

Update attendee answers

Admin

1. Locate and select the purchase order. 
2. Click the blue Edit under the attendee. 
3. Edit the answer.
4. When you've finished, click Save.

Purchasers

Purchasers manage their attendees either from the link within the email receipt or by visiting their Pay page. Visit Update Ticket Attendees Post Purchase to learn more.

Confirmed attendees

Confirmed attendees can update ticket answers at any time. Instruct attendees to:

1. Visit the campaign and log in with their username and password.
2. Click the My Info page.
3. Click Edit to the right of Ticket Details.
4. Edit answers.
5. When they've finished, click Save.