Customer and donor technical support is available when using GiveSmart Fundraise.
Visit Contact Us for more information.
Customer Support
Normal business hours are:
7:00 am to 4:00pm Pacific Time, Monday through Friday.
Email: givesmart-help@communitybrands.com
Phone: 855-322-4483. The phone number will also reach the Emergency After-Hours Event Support outside of normal business hours, for urgent issues during your weekend or evening event.
Note: Customer Support voicemails are flagged with a High Priority, so you will receive the support you need in a timely manner.
Donor Support
Donors can text 'help' in reply to any text message sent from a Fundraise shortcode. A link directing to a Donor Inquiry page will be sent, where they can submit their questions.
GiveSmart Fundraise Knowledge Center
Find technical guides, training resources and more in the GiveSmart Fundraise Knowledge Center.