GiveSmart Fundraise Technical Support Resources (formerly MobileCause)

Customer and donor technical support is available when using GiveSmart Fundraise.

Visit Contact Us for more information.

Customer Support

Normal business hours are:

7:00 am to 4:00pm Pacific Time, Monday through Friday.

Email: mobilecause-support@communitybrands.com

Phone: 888-661-8804 ext. 2.  The phone number will also reach the Emergency After-Hours Event Support outside of normal business hours, for urgent issues during your weekend or evening event.

Note: Customer Support voicemails are flagged with a High Priority, so you will receive the support you need in a timely manner.

Donor Support

Donors can text 'help' in reply to any text message sent from a Fundraise shortcode. A link directing to a Donor Inquiry page will be sent, where they can submit their questions.

GiveSmart Fundraise Knowledge Center

Find technical guides, training resources and more in the GiveSmart Fundraise Knowledge Center.