Volunteer Training

To prepare your volunteers, share the following materials.

  1. Watch Volunteer Training.
  2. Send the reference guide.
  3. Share the profile.
  4. Provide any additional fundraiser-specific instructions.


Review the video as well to understand how your volunteers can assist during your fundraiser.

Watch the full video or segments


Video reviews

  • Volunteer access
  • Self registration (0:37)
  • User check-in (1:10)
  • Purchasing a ticket for a user (2:49)
  • Personal bidding link (3:50)
  • How to resend the welcome text (4:10)
  • Helping a user receive a text after opting out (5:03)
  • Bidding assistance (5:20)
  • Auto bid (6:02)
  • The user experience of adding a credit card (6:48)
  • The user experience of placing bids, purchases, or donation (7:20)
  • The user experience of bid messaging (7:59)
  • Immediate purchase items (Instant and Raffle Items) (8:30)
  • How to delete a bid (9:05)
  • Live auction assistance (9:46)
  • Donation appeal assistance (10:21)
  • Checkout layout (10:50)
  • Guest checkout (11:19)
  • Multiple payment methods (11:58)
  • Selecting additional users to pay at checkout (12:25)
  • Self-checkout (12:47)