Remove an Item from a Supporter's Account

Remove an item from a user's account before payment. By default, the platform opts the admin out of sending a text to the user that the item was deleted, but you can opt for a text to be sent by checking the Send Cancellation Message prior to deleting.

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Remove an item

Items can be removed following one of the paths below.

From the Items page

Remove the item from a supporters account from the Item History.

1. Go to View Site > Items.
2. Locate and select the item.
3. Click the + to the left of Item History.
4. Locate user.
5. Click Delete.

From Checkout 

Remove an item from the Checkout page. Items can be removed before or after payment.

Return item before payment  

1. From the Admin Navigation, select Users > Checkout
2. Locate the user.
3. Click Begin Checkout.
4. Locate the item.
5. Click the blue Return Item.
6. Click Return.

Return item after payment  

1. From the Admin Navigation, select Users > Checkout
2. Locate the user.
3. Click Begin Checkout or View Order History.
4. Locate the item.
5. Click the blue Return.

     6. Select from the available options to complete the return.

Return Options

Decide what would you like to do with the payment before returning the item.

Leave as Credit

Item is returned. Payments remain on the user's account to apply to future purchases.

Refund to Card

Item is returned. The payment is fully refunded to the card used for the item payment. 

Apply as Donation

Item is returned. The full payment is added to a Donate Item and added to the user's account.

From the Items tab

Remove the item from the item's Activity within the Item Details.

1. From the Admin Navigation, select Auction > Manage All Items.
2. Locate and select the item.
3. Scroll down to the items Activity.
4. Locate user.
5. Click Delete.