Note: Available to Org admins only.
Manage your GiveSmart subscription from the Account page, which shows agreement dates, subscription start and end dates, subscription status, and a link to view the agreement. When it's time to renew reach out to your Customer Success Manager.
Locate
- Go to Org Hub > Account.
Review your GiveSmart agreements
See a list of all past, current, and pending GiveSmart Agreements. Subscription date ranges are listed, along with links to review agreements.
Note: Agreements signed before the release of subscription will reflect as On File with a subscription end date, which indicated the end date of your most recent agreement.
Renew your subscription
When your subscription is within 30 days of expiring, a banner will appear on both the admin and event pages of a campaign for anyone with an Org, Campaign, Campaign Assistant or Volunteer admin role. Click Renew Subscriptions to send your Customer Success Manager an email to discuss renewal and the service options.
Add additional staff or equipment
Send a request to add staff or equipment to an existing Campaign under contract. Click the blue Contact your Customer Success Manager to email your Customer Success Manager.
Manage your credit card processing
The Account Details section includes the CardConnect merchant account number and your MID status.
View additional information provided on the original merchant application, Legal Name, Commonly Known As, and Financial Signer.
Note: The information provided on the original merchant application may be requested when submitting a change to your merchant account.
The Resource section includes downloadable forms required when making requests for merchant account changes related to bank change, legal name change, financial signer change, and DBA Name change. Visit Changing your Merchant Account Information to review steps to complete and submit.
Subscription expired
Thirty days prior to your subscription ending, a banner will appear at the top of the campaign event and admin pages for org and campaign admins to be notified and then reach out to their Customer Success Manager.
When your subscription expires, anyone with an Org, Campaign, Campaign Assistant, or Volunteer admin role will be sent to the subscription expired page. Click Contact Us to email your Customer Success Manager to renew.
Admins with access to multiple organizations can still access campaigns or hubs for those not expired, but accessing an expired org will send them to the subscription expired page.
Note: The user experience remains the same. Users can access the campaign page to manage their accounts based on the campaign settings.