Organization, campaign, and volunteer admins can issue refunds for users who purchased an item or made a donation on the campaign post-payment.
IMPORTANT: Typically, a refund will reflect on the purchaser's card statement within 5 - 7 banking days. Credit card fees are not returned to the organization during a refund; however, when the purchaser opts to pay the credit card fees, those fees will be refunded for the full purchase price + fees to the user.
From User Checkout
Remove Items won or purchased from a user's cart while reviewing their orders from Checkout if needed. Review how to Remove an Item from a Supporter's Account.
Credit Card Payment
- From the AdminNavigation, select Checkout and Payments > Checkout.
- Click Search By Status.
- Click Refund Required.
- Locate the user and click View Order History.
- Locate the Order that shows an Amount to Refund.
- Select Request Refund if the payment was made by a credit card.
- Type in the Amount to Refund.
- Enter only the value of the item/donation. Fees will automatically be calculated and returned based on the amount entered, and do not need to be included in the return amount.
- Enter only the value of the item/donation. Fees will automatically be calculated and returned based on the amount entered, and do not need to be included in the return amount.
- Click Issue Refund.
- A $0 balance to be paid will reflect in the cart.
Note: View refunds from Reports > Payments. Select Credit. Search Refund in the Reversals column of your Batch Report.
Non-Credit Card Payment
- From the Admin Navigation, select Checkout & Payments > Checkout.
- Click Search By Status.
- Click Refund Required.
- Locate the user and click View Order History.
- Locate the Order that shows an Amount to Refund.
- Click Edit next to the payment type.
- Confirm the Amount to Refund.
- Click Delete and Confirm.
- A $0 balance to be paid will reflect in the cart.
TIP: Visit Order for a Users Account or Return a Ticket Order for those specific returns.