Allow guests the option to check-in to the event themselves. By sending a simple text message, guests can check themselves in to the event, allowing admins to track attendance and maintain a contactless environment. This feature can be used for all users, both ticketed and non-ticketed.
TIP: When using bid numbers, merge duplicate users prior to sending the self check-in link. This will ensure all attendees have a bid number on their account when they arrive to the event.
Using Self Check-In
There are no settings that need to be modified to use the self check-in feature. Simply send a text message using the preset, self check-in template. The unique URL in the template allows guests to confirm their contact information and complete check-in all from their phone.
From the left navigation, head to Communications > Text
Select +New Text on the right-hand side, and create a new text message
Select the Template drop down and choose the template titled Not Checked In
Select Apply to populate the Message and make edits as needed.
WARNING: Removing the ##CHECKINLINK## from the text template will remove a guest's ability to self check-in.
Next, schedule the message to be sent moments before guests begin to arrive.
Note: If using self check-in along with GiveSmart Ticketing, guests who have not confirmed their ticket (aka Invitees) will first land on a page where they can complete their account setup prior to completing the self check-in process.
Guest Experience
- The guest receives the text message below, and clicks the self check-in link.
- This opens the Self Check-In page where the guest can confirm their name.
- Note: If the guest has an unconfirmed ticket, they will first land on a page where they can complete their account setup prior to completing the self check-in process.
- The guest is presented with the option to add a card on file
- Note: If a card is already on file, they will be able to review the current cards on file, or complete check-in without adding a card (if enabled).
- The guest selects "Save and Complete Check In" after confirming/entering their info.
- A success modal appears which will include the guest's name, as well as their Bid Number, Seating Group, and Custom Fields (if applicable).
- They may select Browse Items to be taken directly to the Items page.
Guest Experience Video
For more information on guest check-in, view our Check-In FAQs.