Resend the Welcome Message

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Resend Welcome Text

  1. Go to View Admin > Users > Details.
  2. Search for the user.
  3. Select the user by clicking on the row.
  4. In the User Detail section on the right, click the Actions dropdown.
  5. Choose to Send Reg Message.
  6. Confirm to send email and text registration message by clicking Yes.
  7. A Message Sent notification will appear, select Ok.

Once the Message is sent, confirm with the user the message was received.

Tip: If the text message is still undeliverable, edit the user details by changing the Texting Engine from Short Code to Long Code.