IMPORTANT: Typically, a refund will reflect on the purchaser's card statement within 5 - 7 banking days. Credit card fees are not returned to the organization during a refund; however, when the purchaser opts to pay the credit card fees, those fees will be refunded for the full purchase price + fees to the user.
Organization Campaign and Volunteer Admins can return items from a user's account at checkout either prior to or after payment is received.
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From Checkout
Return Items won or purchased from a user's cart while reviewing their orders from Checkout if needed. Ticket purchases must be removed from the Admin Navigation, select Tickets > Ticket Orders.
Return an item from the Checkout page. Items can be removed before or after payment.
Return an item before payment:
- From the Admin Navigation, select Users > Checkout
- Locate the user.
- Click Begin Checkout.
- Locate the item.
- Click the blue Return Item.
- Click Return.
Return an item after payment:
Applicable for items paid by credit card.
- From the Admin Navigation, select Users > Checkout
- Locate the user.
- Click Begin Checkout or View Order History.
- Locate the item.
- Click the blue Return.
6. Select from the available options to complete the return.
Return Options
Decide what you would like to do with the payment before returning the item.
Leave as Credit
Item is returned. Payments remain on the user's account and can be applied to future purchases.
Refund to Card
Item is returned. The payment is fully refunded to the card used for the item payment.
Apply as Donation
Item is returned. The full payment is added to a Donate Item and the user's account.
If item was returned via Items or Items Management Page, visit Issue a Refund to a User.