How to update a username or password for a user?
Visit Edit User Details.
Is it possible to delete a user from a campaign?
Yes. Visit Removing a User from a Campaign.
Can I import the users from the previous year into this campaign?
Yes. Users can be copied into a new campaign. However, users can not be directly transferred to an existing campaign. To add users to an existing campaign, a User report (View Admin > Reports > Overview, select Registered Users) would need to be exported from a prior campaign, placed into a new user import template (Guest List Template), then uploaded to the new campaign site as an MS-Windows CSV file. For more information, visit Adding New Users.
Where can I locate a report that contains my donor’s information?
Visit the Registered User Report
What does invitee within a user's account mean?
If Invitee is below a user's name and the ticket icon is teal, it indicates the user has not confirmed their ticket. Once a user is assigned a ticket to the event, and a valid phone number or email has been added to their account, they will receive a notification prompting them to confirm their ticket. Once the ticket is confirmed, the user will change from invitee to an active user account.
Tip: Hovering over the ticket icon will provide a tooltip reminder of the ticket status.
How can an Admin place a bid for themselves?
Admin will have a slightly different user experience than a general user when placing a bid. An Admins experience will be similar to placing a bid on behalf of another user. For more information, visit Place a Bid.