Assign a Winner to a Live Item

Org and Campaign Admins can assign a user as a Live Item winner, close, and reconcile the item to convert to purchases in the user accounts and ready for checkout.

Tip:  If you're running a Virtual Event, donors will not be able to place bids through their phones on items assigned as a Live Item.  Find out how to use 'Live' items during your Virtual Event by visiting Run an Online/Virtual Fundraiser.

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Assign a Winner

  1. Go to View Site > Items.
  2. From the Categories dropdown, select Live Auction.
  3. Click on the Live item.
  4. Type the first 3 letters of the user's name.
    • Registered user name or assigned bid numbers filter below.
  5. Select the user to populate the details.
    • If they do not appear in the dropdown, type in the user's information.
  6. Enter the winning Bid Amount.
  7. Click on Place Bid.
    • The winner receives a text letting them know they are the lead bidder.
  8. Live Item modal will appear.
    • Choose to close & reconcile the item now to apply payment
    • Wait to close and reconcile
    • Additionally you can choose to add or swipe a credit card to the winner's account, which can be charged once the item is closed and reconciled. 
Note: On campaigns where a credit card is required for bidding, the admin will be prompted to add one on the winner's account if one is not added at the time assigning.


Close and Reconcile a Live Item

Tip: If the Live Auction takes place after the silent items are closed, the auction must be re-reconciled to convert the Live Items to purchases.

Close a Live Item

  1. Go to View Site > Items.
  2. From the Categories dropdown select Live Auction.
  3. Click the Live Item.
  4. Select Edit Item.
  5. Adjust Status from Open to Closed.
  6. Select Save.

Reconcile a Live Item

  1. Once the Live Item is closed, go to the Item view.
  2. Select Reconcile Item above Item History.
  3. Item is converted to purchases in the user accounts and ready for checkout.