Sending Messages to Ticketed and Non-Ticketed Users

Draft, schedule, and send emails or text messages to users who are ticketholders or non-ticketholders within your campaign site.  Non-ticketholders are all users without a ticket assigned.

Sending a message to ticketholders

Ticketholders include all attendees and invitees, including unconfirmed, and can be filtered to a group assigned a specific ticket type. A Ticket purchaser that is not attending will be a registered user, not an attendee or invitee.

1. From the Admin Navigation, select Communications.
2. Choose Email or Text.
3. Follow the steps to create a new email or new text message.
4. From Recipients, select Group.
5. From To, select Ticketholders.
   • From Ticket Type, select All or a specific created ticket type. 
6. Once complete choose to Send, Save as Draft, or Schedule (only available with text messages).

Note: Changing the name of a scheduled created ticket type will remove it from the text scheduler, and update it as a draft text message. Draft text messages with the ticket type set Please Select must be updated to a ticket type before the message is sent or scheduled.

Sending a message to non-ticketholders

Non-ticketholders are all users without a ticket assigned.

1. From the Admin Navigation, select Communications.
2. Follow the steps to create a new email or new text message.
3. From Recipients, select Group.
4. From To, select Non-Ticketholders.
5. Once complete choose to Send, Save as Draft, or Schedule (only available with text messages).