Statement and Receipt FAQs

What Is the difference between a statement and a receipt?

Statement: A statement is generated for any user with activity. User activity includes ticket orders, instant or raffle item purchases, and auction winnings. Statements are automatically emailed to any user who secures their outstanding balance with a valid email on file. See a sample of this statement attached.

Statement_Sample.png

Receipt: A receipt is generated for all paid users. Receipts can only be downloaded by an org or campaign admin from communications settings. See a sample of this receipt attached.

Receipt_Sample.png


What is automatically sent to our users?

Once a user completes checkout, they are automatically emailed a copy of their statement to the email address on file. They are not emailed a copy of the generated tax letter and receipt, or the item donation letter found in Communication Settings.


Can I email my user's receipts?

At this time, there is not a way to email receipts directly to users through the platform. You can export the Registered Users Report from the Reports page to obtain all email addresses from your campaign site. Once you have all these emails you can utilize a third-party email engine (Mail Chimp, Constant Contact, etc.) to email the receipts to the users.

Users are automatically emailed a copy of their statement once their outstanding balance is paid to the address on file. Statements can also be emailed from the Checkout page.


How do I update my organization's name or address?

Your organization name and address set in GiveSmart appear at the bottom of statements and receipts. 

To update or change the way your organization name appears or the address, reach out Support.


How do I update my tax ID?

The Tax ID will appear at the bottom of statements & receipts. To check the Tax ID associated with your campaign, visit the Global settings.

To update or change the Tax ID associated with a merchant account a Legal Name/Tax ID Change form will need to be submitted through the HELP button.