Org and Campaign admins can return full ticket orders and choose how to handle the original payment. Returning an order removes all tickets, items, and donations. Unconfirmed invitees are removed from the Users tab and confirmed attendees show as unticketed.
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Return a ticket order
- From the Tickets Container within the Dashboard, click the More button ("···").
- Select Manage Orders.
- Search for the purchaser.
- Click on the purchaser's order to open the order details.
- Click Return Order in order details.
- Select what you would like to do with the payment.
- Click Return Order.
Payment options
Decide what would you like to do with the payment before returning the order.
Keep payment
Tickets, items, and donations are returned. Payments remain on the user's account.
Issue refund
Tickets, items, and donations attached to the order are returned. The payment is fully refunded.
IMPORTANT: Typically, a refund will reflect on the purchaser's card statement within 5 - 7 banking days. Credit card fees are not returned to the organization during a refund; however, when the purchaser opts to pay the credit card fees, those fees will be refunded for the full purchase price + fees to the user.
Apply as donation
Tickets, items, and donations attached to the order are returned. The full payment is added to a Donate Item and added to the user's account.