New Articles

  1. Create an Order Form Page

    Create a page to include details about your organization, your fundraising mission, share campaign details , along with an order form to purchase  tickets ,   instant and raffle items , or make a  donation . Purchasers are required to secure ...
  2. Using Google Analytics Tracking

    Please Note : GiveSmart Support does not assist with setting up or configuring your organization's Google Analytics account. See here  for what type of information Google Analytics will capture by default or visit their support portal for more ...
  3. Org Hub: Reports Page Overview

    Note:  This feature is available only to Org Admin users. Review org-level reporting for top donors based on the total amount contributed across all campaigns, merchant account funding details from batch reports containing recurring donations ...
  4. Managing Recurring Transactions

    This guide details how to manage and cancel recurring payments within the GiveSmart Events Org Hub.  Note: Available to Org Admins only. Navigate to the  Org Hub > Transactions From here, you will see a list of upcoming recurring ...
  5. Manage your GiveSmart Account

    Note: Available to Org admins only. *Fiserv (formerly CardConnect) Manage your GiveSmart subscription from the Account page, which shows agreement dates, subscription start and end dates, subscription status, and a link to view the agreement...
  6. Items FAQs

    Can I rotate an image? Yes. Your computer may automatically rotate the photo, however, the platform uploads the photo in its original orientation. If the camera is sideways, the photo will upload sideways. Rotate the photo on your computer first...
  7. Add Item Images

    Add images to items to capture the supporter's attention. Feature both main and additional images on each item.  Image files must be .jpg, .png or .gif (No PDF). The ideal size is 1088 x 816 pixels. Tip: Use Google images and logos for standard ...
  8. Remove an Item from a Supporter's Account

    Remove an item from a user's account before payment . By default, the platform opts the admin out of sending a text to the user that the item was deleted, but you can opt for a text to be sent by checking the Send Cancellation Message prior to ...
  9. Place a Bid

    A single bid can be placed as a one time bid for any amount or auto bids can be placed and set at the maximum amount a user is willing to spend.   Bids can be added to a user's account by org, campaign, or volunteer admins. Watch a video   ...
  10. Close Auction Items (Silent & Live)

    Close your auction items all at once, by categories assigned, or one at a time to stop activity. Once silent or live items are closed, reconcile them to assign the winning bidder and allow them to checkout.  When all Silent items are closed and w...