New Articles

  1. Schedule a Time to Close your Auction

    Schedule a time to stop bidding on all silent auction items. Show a timer to supporters, on the Items page, that counts down to the close time. With a close time in place, choose between having the bidding on all silent items automatically stop at...
  2. Share Items through Social Media

    Promote items through Facebook, Linkedin, Twitter, and email. Content cannot be formatted when sharing. Choose to show or hide the shareable links when viewing item details from the  Items page. IMPORTANT: We do not recommend using a QR co...
  3. Show or Hide Bidder Names in the Item History

    Item History Each item detail displays a history of bids or purchases. Choose how the item history appears to users. TIP: When in Admin pageview, the Item History and names will always be visible. Switch to the Donor pageview to confirm...
  4. Manage User Registration and Participation Requirements

    Capture user email, and mailing addresses at registration and/or require a credit card to be on file to participate. These fields are visible to the user via the My Info and Pay pages.  Set registration requirements Choose to require a user t...
  5. Security Reminders

    Our short code provider prohibits sending any content that is illegal, harmful, unwanted, inappropriate, objectionable, confirmed to be criminal misinformation, or otherwise poses a threat to the public, even if the content is permissible by law.  ...
  6. Section and Page Templates

    Use these templates to create sections and pages highlighting the details of your campaign. Note:  Please exercise caution when using these templates. Assistance is limited in our ability to help resolve any issues as a result of your customizati...
  7. Contacting GiveSmart Events Support

    The  GiveSmart Support  team is available to assist with platform-related questions and technical issues. Our team can help with: Troubleshooting problems you may encounter while using GiveSmart Providing clarification for aspects of the softw...
  8. Fundraising Inspiration and Resources

    Looking for inspiration for your next campaign or curious about the latest trends?  Our Marketing Team has the answers and inspiration you're looking for!   GiveSmart.com has a wealth of information.  Everything from the latest blogs, case studies...
  9. Reporting FAQs

    Where and when can I see campaign reporting details? View reporting details both from the payment and revenue containers in the dashboard and the 'Reports' tab. How do I export report details? Select to Copy, CSV, Excel, PDF, or Print any repo...
  10. Review Multiple Campaigns Batch Reporting

    *Fiserv (formerly CardConnect) When multiple campaigns generate revenue simultaneously, the batching information sent from Fiserv does not break apart the revenue across the organization's campaigns. It reflects the revenue as a 'lump sum' on the...