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Created On: 04/25/2022
in Guides Payments and Fees
When choosing to accept credit card payments, a fee per transaction is charged to the organization. Fees passed and paid by the purchaser are found in the Transaction section of the Revenue Report . The collected funds help to offset the fee...
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Created On: 04/25/2022
in Guides Payments and Fees Users are automatically emailed a statement to the email attached to the account once they have paid in full an outstanding balance, but can also be emailed or downloaded after payment as well. Download statements Individual user statements or a p...
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Created On: 04/25/2022
in Guides Payments and Fees
Organization, campaign, and volunteer admins can issue refunds for users who purchased an item or made a donation on the campaign post-payment. IMPORTANT: Refunds generally appear on the purchaser’s card statement within 5 to 7 business days...
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Created On: 04/24/2022
in Guides Pages Create a page to include details about your organization, your fundraising mission, share campaign details , along with an order form to purchase tickets , instant and raffle items , or make a donation . Purchasers are required to secure ...
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Created On: 04/24/2022
in Guides Org Hub Please Note : GiveSmart Support does not assist with setting up or configuring your organization's Google Analytics account. See here for what type of information Google Analytics will capture by default or visit their support portal for more ...
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Created On: 04/22/2022
in Guides Org Hub
This guide details how to manage and cancel recurring payments within the GiveSmart Events Org Hub. Note: Available to Org Admins only. Navigate to the Org Hub > Transactions From here, you will see a list of upcoming recurring ...
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Created On: 04/22/2022
in Guides Items for Purchase
Can I rotate an image? Yes. Your computer may automatically rotate the photo, however, the platform uploads the photo in its original orientation. If the camera is sideways, the photo will upload sideways. Rotate the photo on your computer first...
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Created On: 04/22/2022
in Guides Items for Purchase Add images to items to capture the supporter's attention. Feature both main and additional images on each item. Image files must be .jpg, .png or .gif (No PDF). The ideal size is 1088 x 816 pixels. Tip: Use Google images and logos for standard ...
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Created On: 04/22/2022
in Guides Items for Purchase
Remove an item from a user's account before payment . By default, the platform opts the admin out of sending a text to the user that the item was deleted, but you can opt for a text to be sent by checking the Send Cancellation Message prior to ...
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Created On: 04/21/2022
in Guides Host an Auction A single bid can be placed as a one time bid for any amount or auto bids can be placed and set at the maximum amount a user is willing to spend. Bids can be added to a user's account by org, campaign, or volunteer admins. Watch a video ...