New Articles

  1. Manage Receipts and Tax Letters

    Watch a video Download a PDF of all Users Receipts and Tax Letters From the Admin  Navigation , select Checkout & Payments > Statements & Receipts Select Generate Receipts with Tax Letter When PDF file is complete, select the pr...
  2. View All Campaign Users

    Note: Available to Org admins only. Review supporters who completed registration across all campaigns. See contact information secured and username assigned as well.  Watch a video Locate Go to Org Hub > Users. ...
  3. Create Custom Pages

    Create pages that include details about your organization and cause, fundraising details,  guest speakers, special instructions, highlight sponsors, share campaign details , or more. Visit Create a Custom Page with an Order Form to include ticket...
  4. Embed an Order Form on your Website

    Allow supporters to donate or make a purchase directly from your own organization's website. To comply and maintain GiveSmart's level of security, specify and include the external site where the page or order form will be embedded. Before you star...
  5. Share a Custom or Presentation Page

    Custom pages have unique URLs allowing them to be promoted or shared through a campaign site by adding a link or button in a custom section or another custom page or via other channels, outside the site, such as emails and social media. Share a ...
  6. Video and Live Stream Embedding FAQs

    My YouTube video will not play on the campaign site? If you are seeing either of the images below when trying to embed your YouTube video, you may need to update your YouTube settings to allow embedding.  To update your settings: Go to your ...
  7. Manage a User's Credit Card

    We understand the importance of having a sense of security and confidence when it comes to managing your user’s credit card information. Secure Pre-Event Require users to have a credit card to bid, purchase, or donate. Credit Card Requirement ...
  8. Edit Champion Fundraisers

    Org and Campaign admins can create new , review, edit, and remove champions , as well as edit their personal fundraising pages. Review and edit champion user names,  page titles, amount raised, set goal amount, and their personal fundraising pages...
  9. Remove a Champion Fundraiser

    Champions with no fundraising activity can be removed from the campaign, which deletes the personal fundraising page and no longer considers the users as a champion. Visit Delete a Monetary Donation to learn more about deleting fundraising activi...
  10. Champion FAQs

    Can a champion customize their fundraising page? Yes. Champions can edit the page title, goal amount, champion image, and the content section on their fundraising page. The style and color of the fundraising page are determined by the parent ca...