Updated Articles

  1. Multi-Factor Authentication (MFA)

    Last Updated: 12.19.24 Multi-Factor Authentication (MFA) is a security measure that will help verify your users' identity and safeguard their personal information.  This security feature is automatically enabled on all GiveSmart Events location...
  2. Changing your Merchant Account Information

    This article details how to locate the information currently associated with your GiveSmart Events Merchant Account, and the steps to take on how to update key information such as the linked Bank Account for deposits, Legal Name/Tax ID,  Financial...
  3. Event Equipment Rental (iPads & Swipers)

    GiveSmart is accessible through a browser from any device.  Visiting www.givesmart.com and click 'Platform Login' in the top right, or the campaign's website URL, and sign in which allows you access to the campaign based on your User Role ....
  4. Remote Technician

    Enhance your fundraising event with the support of a Remote Technician. A dedicated technician will be on hand to provide solutions and guidance during your program, ensuring a seamless and enjoyable experience for your supporters. Tasks include...
  5. Ask Questions to Attendees

    Include questions purchasers and or attendees can answer at the time of purchase or confirmation. Meal choice, seating preference, dietary restrictions, and more can be captured. Visit Ticketing Reports to learn more about where to review or dow...
  6. Close Auction Items (Silent & Live)

    Close your auction items all at once, by categories assigned, or one at a time to stop activity. Once silent or live items are closed, reconcile them to assign the winning bidder and allow them to checkout.  When all Silent items are closed and w...
  7. Schedule a Time to Close your Auction

    Schedule a time to stop bidding on all silent auction items. Show a timer to supporters, on the Items page, that counts down to the close time. With a close time in place, choose between having the bidding on all silent items automatically stop at...
  8. Copy an Existing Event Site (Campaign)

    This guide details how to copy existing Event Sites (Campaigns) with the option to carry over global settings, items, users, and tickets.  The ability to copy Event Sites/Campaigns is available for Org Admins (GiveSmart Events only) or Global Admi...
  9. GiveSmart Item Shop

    GiveSmart is proud to partner with RiskFreeItemShop to offer a curate, best-selling, highly-vetted collection of risk-free vacations, experiences and jewelry to help you maximize revenue at your fundraising event.  There are zero upfront cos...
  10. Merchant Account FAQ

    General Q: Who is CardConnect (CloverConnect)? CardConnect is a payments partner of Fiserv, founded in 2006. They offer a suite of solutions focused on the ever-evolving needs of merchants accepting credit and debit transactions. CardConnect i...