Updated Articles

  1. How to Use the Clover Go Reader Updated

    What is the Clover Go? Clover Go is a modern, reliable card capture device to improve onsite payment capture with device connectivity via Bluetooth . The Clover Go card capture device ensures fast and reliable card reading and pri...
  2. Multi-Factor Authentication (MFA)

    Last Updated: 12/19/24 Multi-Factor Authentication (MFA) is a security measure helps verify your users' identity and safeguard their personal information.  When this security feature is enabled (per the request of the client) on all GiveSmart E...
  3. Changing your Merchant Account Information

    *Fiserv (formerly CardConnect) This article details how to locate the information currently associated with your GiveSmart Events Merchant Account, and the steps to take to update key information such as the linked Bank Account for deposits, Leg...
  4. Merchant Account FAQ

    General Q: Who is CardConnect (CloverConnect)? CardConnect is a payments partner of Fiserv, founded in 2006. They offer a suite of solutions focused on the ever-evolving needs of merchants accepting credit and debit transactions. CardConnect i...
  5. How to Make a Monetary Donation

    This article details the various ways you can make a monetary donation through a GiveSmart Event Site.  Donate Now From the Home page, locate the Donate Now section and make a one-time or monthly donation. Payment is processed at the time o...
  6. Statement and Receipt FAQs

    What Is the difference between a statement and a receipt? Statement : A statement is generated for any user with activity . User activity includes ticket orders, instant, vote or raffle item purchases, auction winnings, and donations. Stateme...
  7. Event Equipment Rental & Purchase

    GiveSmart is accessible through a browser from any device.   Visit  www.givesmart.com  and click 'Platform Login' in the top right, or the campaign's website URL, and sign in, which allows you access to the campaign based on your  User Role . ...
  8. Batch Report

    *Fiserv (formerly CardConnect) Overview of all credit card transactions grouped as a batch and deposited in your bank account attached to the Merchant Account . View the date payments are deposited, gross raised, adjustments and fees deducted, r...
  9. User Payment Method Options

    *Fiserv (formerly CardConnect) Users can select various payment methods available on your event/campaign site. Users can self-check out with a credit card added to their user profile. Admins can assist users with checkout and reflect payment meth...
  10. Manage a User's Credit Card

    We understand the importance of having a sense of security and confidence when managing your users’ credit card information. Secure Pre-Event Require users to have a credit card to bid, purchase, or make a donation. Credit Card Requirement G...