New Articles

  1. Reminder Business Cards

    Remind users that bidding will be electronic and to bring a fully charged phone to your event. These cards are designed to be printed on a standard 3.5 x 2-inch business card to share with your supporters. Reminder Cards One sheet of 8 reminder ca...
  2. Seating FAQs

    Note: Only available with GiveSmart Ticketing.   Can I view only tables that still have open seats? Yes. Admins can filter Table Group by Unfilled and Filled Tables by clicking the drop-down under Table Groups that read Filter By. The filtere...
  3. Managing how User Names Appear in the Item History

    Each item detail displays a history of bids or purchases. Choose how history appears to users. Set item history  Go to the  Admin View  >  Dashboard From the  Users container, click the  More button ( "···" ). Choose  Settings. Set bidder...
  4. Delete a Ticket Type

    Delete created ticket types from the campaign. If a ticket has been sold, that type is no longer able to be deleted. Delete a Ticket Type From the Tickets Container within the Dashboard, click the More button ("···"). Select Settings. Locate th...
  5. Return a Ticket Order

    Org and Campaign admins can return full ticket orders and choose how to handle the original payment. Returning an order removes all tickets, items, and donations. Unconfirmed invitees are removed from the Users tab and confirmed attendees show as ...
  6. Ticket Purchase Notifications

    Ticket purchasers, through an order form, automatically receive a text and an email notification upon payment. Admins, who enter a ticket order can choose to send text and email notifications as well.  Tip:  Notifications can only be sent to pu...
  7. Invitee User Account

    Note: Invitees only appear on campaigns using GiveSmart Ticketing. Invitees are created when a ticket purchaser assigns a ticket in their order. Purchasers can include name, mobile number, email, and mailing address (optional). With a valid ph...
  8. Merge Duplicate User Accounts

     Watch a Video There are two methods to manage and merge user accounts duplicated on a campaign. Tip:  With GiveSmart ticketing, to merge a duplicate ticketed user, visit Ticket Orders and un-assign the duplicated attendee. Merge User...
  9. User FAQs

    How to update a username or password for a user? Visit Edit User Details . Is it possible to delete a user from a campaign? Yes. Visit Removing a User from a Campaign . Can I import the users from the previous year into this campaign? Yes. ...
  10. Purchase a Raffle for a Supporter

    Purchase a raffle to be added to a user's cart. Payment can be made either through self-checkout or by an admin from the Checkout page . How to purchase Go to View Campaign >  Items . Locate and select the raffle item. Enter the first thre...