New Articles

  1. Update a Pledge Payment

    Pledged payments are considered outstanding balances and located in the unpaid section of the Outstanding Balances Report . When the payment is received, it can be updated, no longer reflecting as an outstanding balance, but as payment received ....
  2. Update a Champion's Fundraising Page Status

    Once the champion or admin customizes the personal fundraising page, there is an approval process for the personal fundraising page to be visible. Champion pages have three statuses in the approval process. New The fundraising page is not viewa...
  3. Top Items Report

    Track items based on the number of bids, how many different bidders were engaged per item, the final price sold, and the percentage of FMV. Review items that were successful and well-received by your supporters. Benefit future solicitations by secur...
  4. User FAQs

    How to update a username or password for a user? Visit Edit User Details . Is it possible to delete a user from a campaign? Yes. Visit Removing a User from a Campaign . Can I import the users from the previous year into this campaign? Yes. ...
  5. Top Donors Report

    Track the top donors by the number of placed bids or revenue generated. Review the biggest supporters and make sure to include them in future fundraising! Locate From the  Admin Navigation,  select Reports >  Top Donors. T...
  6. Set Venue Capacity

    Note: Only available with GiveSmart Ticketing. Venue capacity represents the maximum number of individuals that can be ticketed for the event.  Once total ticket sales reach the capacity set, additional tickets, even if specific ticket typ...
  7. Set the Items Page View

    The Items page can be globally set to either live, preview, or hidden. When preview or hidden is set, the date and time can be set for the auction to automatically Go Live . Note: An individual item visibility will override the Items page vi...
  8. Review Multiple Campaigns Batch Reporting

    When multiple campaigns are generating revenue simultaneously the batching information sent from CardConnect does not break apart the revenue across the campaigns for the org. It reflects the revenue as a 'lump sum' on the date the revenue w...
  9. Update Purchaser Order Details

    All completed ticket purchases appear in Ticket Orders to review, update, or return by an Org or Campaign Admin. Update Purchaser Contact Information Updates to a ticket purchaser's valid email, phone or address are made in their user account....
  10. Ticketing Reports

    There are several great reports to assist in reviewing ticketing revenue, ticket orders, attendee details, and answers to ticket questions. Watch a video Ticket revenue Allows the Admin to review the number of tickets sold, how many total ...