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Created On: 04/26/2022
in Guides Resources
Customer support is available 24 hours a day 7 days a week. We understand sometimes you burn the midnight oil for all the good of your cause. We are here when you need us! Visit Support Coverage for additional Information. Tip: Make sure ...
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Created On: 04/26/2022
in Guides Resources Looking for inspiration for your next campaign or curious about the latest trends? Our Marketing Team has the answers and inspiration you're looking for! GiveSmart.com has a wealth of information. Everything from the latest blogs, case studies...
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Created On: 04/26/2022
in Guides Reports
Where and when can I see campaign reporting details? View reporting details both from the payment and revenue containers in the dashboard and the 'Reports' tab. How do I export report details? Select to Copy, CSV, Excel, PDF, or Print any repo...
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Created On: 04/26/2022
in Guides Reports Track all raffle entry purchases, from the time available until closed. Visit Raffle to learn more about running a raffle through a campaign. Watch a video Locate From the Admin Navigation, select Reports > Overview. Select Raff...
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Created On: 04/26/2022
in Guides Reports Track all silent item bids placed from the time the items are available for bidding until closed. Locate From the Admin Navigation, select Reports > Overview . Select Bid History . Summary report Breakdown of each placed bid. The da...
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Created On: 04/25/2022
in Guides Payments and Fees
Users can select various payment methods available on your event/campaign site. Users can self-checkout with a credit card added to their user profile. Admins can assist users with checkout and reflect payment methods of cash, check, other, or ple...
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Created On: 04/25/2022
in Guides Payments and Fees
What Is the difference between a statement and a receipt? Statement : A statement is generated for any user with activity . User activity includes ticket orders, instant, vote or raffle item purchases, auction winnings, and donations. Stateme...
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Created On: 04/25/2022
in Guides Payments and Fees
When choosing to accept credit card payments, a fee per transaction is charged to the organization. Fees passed and paid by the purchaser are found in the Transaction section of the Revenue Report . The collected funds help to offset the fee...
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Created On: 04/25/2022
in Guides Payments and Fees Users are automatically emailed a statement to the email attached to the account once they have paid in full an outstanding balance, but can also be emailed or downloaded after payment as well. Download statements Individual user statements or a p...
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Created On: 04/25/2022
in Guides Payments and Fees
Organization, campaign, and volunteer admins can issue refunds for users who purchased an item or made a donation on the campaign post-payment. IMPORTANT: Typically, a refund will reflect on the purchaser's card statement within 5 - 7 banki...