Popular Articles

  1. Volunteer Check In Instructions

    Instructional cards for volunteers or event staff to use during in-person events to assist with check in.  The cards provide step-by-step instructions and tips on how to execute a smooth and seamless check in for your guests.   Download, print and ...
  2. Merchant Account FAQ

    General Q: Who is CardConnect (CloverConnect)? CardConnect is a payments partner of Fiserv, founded in 2006. They offer a suite of solutions focused on the ever-evolving needs of merchants accepting credit and debit transactions. CardConnect i...
  3. Pay your Deposit

    Credit Card Visit www.givesmart.com/payments , follow prompts, entering ALL required information. You will receive an e-mail receipt to the e-mail address entered on the first page.   Check Mail a check to GiveSmart’s headquarters: GiveSm...
  4. Volunteer Roles

    GiveSmart provides two limited administrative roles, campaign assistant, and volunteers. These roles allow access to areas such as managing the items, check-in in, assist with bidding, and checkout. Visit User Role Permissions to learn more about...
  5. Send Assignment or Confirmation Reminders

    Send reminders to encourage purchasers who have unassigned tickets to update their orders with the names of those attending or a reminder encouraging attendees who have yet to confirm their tickets to accept their invitation to attend. Watch a vide...
  6. Welcome Guide

    Watch the Welcome Webinar   Welcome Guide Download Welcome Guide ...
  7. Tips for a Flawless Check In - Best Practices

    When guests check in at your event, this sets the pace for the evening, and is the location best suited for making a great first impression.  We've made it easy to customize your check-in process to fit the needs of your guests.  The tips below are...
  8. Onboarding: Prepare to Go Live

    Watch a Video Walk Through Logging In Visitors' Experience Campaign Dashboard and Settings Review Users Tickets Items Touch On Displays Messages Ads Reports 24/7 Help Center and Support Agents ...
  9. Statement and Receipt FAQs

    What Is the difference between a statement and a receipt? Statement : A statement is generated for any user with activity . User activity includes ticket orders, instant, vote or raffle item purchases, auction winnings, and donations. Stateme...
  10. Pass Fees to Purchaser

    When choosing to accept credit card payments, a fee per transaction is charged to the organization. Fees passed and paid by the purchaser are found in the Transaction section of the Revenue Report . The collected funds help to offset the fees ...