Remove supporters without activity on the campaign site. Activity includes purchases, bids, donations, payments, or processed refunds. Activity includes users linked to a champion fundraiser or entered as a donor or solicitor on an item.
Note: Users with prior deleted activity can't be removed to ensure data is properly preserved on the backend. Typically the only scenario where a user can be removed is immediately after a bulk upload administered by an admin.
Remove a user
- Visit Dashboard > Users Container > More button ("···") > Manage User.
- Locate the user.
- Select the user account to open User Details.
- Click the Actions dropdown.
- Select Remove User from Event, if available.
Don't see the option to remove?
The selected user either has current or prior deleted activity.