New Articles

  1. Presentation Viewers Report

    Review the total number of Viewers, Registered Users and Guests who visit a Presentation Page.   Visitors to a presentation page who are not logged in, will be prompted to log in or continue viewing as a guest.   Once a viewer is logged in or h...
  2. Include Custom Fields on User Accounts

    User accounts allow you to capture the user's full name, mobile phone, email, and mailing address. In addition to these standard fields, you can choose to include bid numbers and/or customized fields. Custom fields may be visible to the user via th...
  3. Managing Fair Market Values on Auction Items

    Allow supporters to see the fair market value (FMV) added on silent and or live items from your  Items page. Tip: We recommend not showing the FMV on the  Items page, as it could discourage supporters to continue bidding once the winning bid i...
  4. Update Purchaser Order Details

    All completed ticket purchases appear in Ticket Orders to review, update, or return by an Org or Campaign Admin. Update Purchaser Contact Information Updates to a ticket purchaser's valid email, phone or address are made in their user account. F...
  5. Ticketing FAQs

    Can discount codes be added to a ticket? Yes. Multiple discount codes can be applied to each ticket. Visit Create Ticket Types to learn more. Can an applied discount code be removed from a ticket? Applied codes can't be deleted. To correct, t...
  6. Bulk Add or Edit User Custom Fields

    Watch a Video Add or Edit Custom Fields for Multiple Users From the Users Container within the Dashboard, click the More button ("···"). Select Manage Users. Click the More button ("···"). Select Bulk Edit Users. Use the Sort by(s) to ...
  7. Teams Onboarding

    Watch a Video Walk Through Logging In Campaign Dashboard and Settings Donation Options with Teams Teams Tab Creating and Managing Teams Adding Additional Fundraising Reporting Review Users Tickets Applying a team/candidate ...
  8. Items Management

    Watch a Video Review Building Items (Individual and Bulk) Adding Item Images Packaging Items Editing Items Duplicating Items Item Display Sheets ...
  9. Building your Campaign with Custom Pages and Sections

    Watch a video Looking to add fundraising details to your campaign? Learn more about how to create sections on your Home page which can link to custom pages to include fundraising details, point of purchase sales, and access to videos or live...
  10. User Management

    Watch a Video Review Who is a User? What are the User Roles? Filer, Search and Edit User Accounts. Add Org Hub Admins. Add or Import Users. Manage Bidder Numbers and User Custom fields. Manage Duplicate Users Accounts. User Check In a...