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Last Updated: 05/20/2022
in Guest Experience Account Add card information that is saved to your GiveSmart account to expedite future fundraising contributions and check-in/check-out processes. Save multiple cards, allowing you to choose between methods of payment. Note: A campaign admin nee...
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Last Updated: 04/20/2022
in Guides Check In After a guest has been checked in, updates to their name, phone number, email address, assigned bidder number or custom field information can be made to a user account both from the Check-In screen as well as User Details. Tip: If Bidder Number o...
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Last Updated: 04/20/2022
in Guides Communications Note: The Ticketholder and Nonticketholder groups can only be used with GiveSmart ticketing on a campaign. Draft, schedule, and send emails or text messages to users who are ticketholders or non-ticketholders within your campaign site. Non-...
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Last Updated: 05/22/2022
in Guides Pages Provide campaign visitors' contact information on who to reach out to with questions, shareable links, and a google map to your event venue. Set campaign details From the Admin Navigation , select Pages > Home Page. Click Campaig...
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Last Updated: 04/27/2022
in Guides Communications Watch a Video Resend Welcome Text Go to View Admin > Users > Details . Search for the user. Select the user by clicking on the row. In the User Detail section on the right, click the Actions dropdown. Choose to Sen...
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Last Updated: 04/27/2022
in Guides Host an Auction Close your auction items all at once, by categories assigned, or one at a time to stop activity. Once silent or live items are closed, reconcile them to assign the winning bidder and allow them to checkout. When all Silent items are closed an...
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Last Updated: 03/06/2023
in Guides Checkout Checkout a user's full or partial balance with various payment methods. User's with a valid email added to their account receive an email of their statement once their outstanding balance is paid in full. Watch a Video Checkout a us...
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Last Updated: 04/21/2022
in Guides Resources Let a Remote Technician assist in creating an amazing experience for your supporters during your fundraising event. A dedicated technician is assigned to provide solutions and guidance during the hours of your program. Tasks included wi...
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Last Updated: 05/22/2022
in Guides Communications Communication plays an integral role in the success of your event. Everything from early promotions to the close has an effect on your supporter's experience. So it's important to ensure that the communication strategy that is us...
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Last Updated: 03/06/2023
in Guides Check In Registration is typically your supporter's first experience, so make it as inviting, quick, and seamless as possible. As they arrive, confirm and capture the information needed, complete their registration and send them the Welcome Text linking ...