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Last Updated: 03/13/2023
in Guides Users User is the default role on a campaign, which gives the registered user access to the event website. Admin access can be provided at the time a user is added to a campaign or updated at a later date. Visit Manage Org Admins to add additional org h...
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Last Updated: 09/08/2025
in Guides Tickets Enter all ticket purchases outside of the Order Form, such as phoned or mailed in. Assign complimentary tickets or assist guests who prefer not to purchase electronically. Once the order is entered, both the purchaser and any attendees are reflecte...
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Last Updated: 06/12/2025
in Guides Campaigns (Events)
This guide details how to copy existing Event Sites (Campaigns) with the option to carry over global settings, items, users, and tickets. The ability to copy Event Sites/Campaigns is available for Org Admins (GiveSmart Events only) or Global Ad...
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Last Updated: 04/30/2022
in Guest Experience Account Gain access to bid, buy and donate to organizations you wish to support. Once registration is complete, receive email and text updates about the event, staying connected to the fundraising. Visit Registration Email to see an example. Watch a vide...
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Last Updated: 04/11/2025
in Guides Users
Assigning Bidder Numbers This article details how to manually assign or auto-assign bidder numbers to registered users. General Considerations: We recommend using numbers between 100-999. GiveSmart does not supply physical paddles or bidder n...
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Last Updated: 04/11/2025
in Guides Check In
Allow guests the option to check-in to the event themselves. By sending a simple text message, guests can check themselves in to the event, allowing admins to track attendance and maintain a contactless environment. This feature can be used for al...
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*Fiserv (formerly CardConnect) This article details how to set up your Fiserv Merchant Account (MID), which is required in order to process credit card transactions through GiveSmart. Note: Your organization may require more than one mer...
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Last Updated: 05/22/2022
in Guides Communications Communication plays an integral role in the success of your event. Everything from early promotions to the close has an effect on your supporter's experience. So it's important to ensure that the communication strategy that is used, is providing i...
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Last Updated: 09/03/2024
in Guides Communications
Certain actions a user or admin performs will automatically send email messages. Some information is customizable in the campaign settings, however, the overall content of the message is not. Action Sample Communication Ticket, insta...
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Last Updated: 06/12/2025
in Guides Payments and Fees
Organization, campaign, and volunteer admins can issue refunds for users who purchased an item or made a donation on the campaign post-payment. IMPORTANT: Refunds generally appear on the purchaser’s card statement within 5 to 7 business days...