Popular Articles

  1. 2024 Q4

    October 1 - December 31 GiveSmart Events New Feature Multi-Factor Authentication:  When a user tries to add a card to their account from either the My Info tab, an item, Self Check-In,  or a text or email with the prompt to add a credit card ...
  2. Clover Go Troubleshooting New

    Below are some common troubleshooting tips if you are experiencing an issue with your Clover Go Card Reader . Looking for how to set up the Clover Go instead?  Click Here . IMPORTANT : Only Card Readers purchased through our card processing ...
  3. GiveSmart Product Accessibility Assessment

    GiveSmart   Web Content Accessibility  Compliance Statement :   GiveSmart aspires to build an inclusive culture with our community. We are taking steps to ensure that web accessibility is part of our DNA as we develop, deliver,...
  4. 2024 Q3

    July 1 - September 30 GiveSmart Events Improvements Events App Swipes: Improves the read of the data when a swipe occurs. Org Hub Account Page : was updated to improve efficiency. It now features a link to the  help center article  on...
  5. 2025 Q2

    April 1 - June 30 GiveSmart Events New Feature: Implemented the Momentive Card Tracking Service (CTS),   reducing the risk of credit card testing through the platform.  After three failed attempts, the card is placed in a "soft-blocked...
  6. Why are there bids with the same amount?

    When viewing the Item History, it's possible you may see two bids that share the same amount.  Competing bids are listed at the same amount to indicate what prompted an auto bid to occur. Otherwise, it would be unclear as to why an auto bid...
  7. 2025 Q1

    January 1 - March 31 GiveSmart Events New Feature: GiveSmart Events Salesforce Connector is a lightweight solution that you can run after your Event is closed and reconciled. When a sync is requested, the  connector will: Create new O...
  8. Sports Teams FAQs - During & Post Fundraiser

    Important Note: The information that is provided in this article is specifically designed for only admin users who are part of a sports team organization . If you're part of a different organization type, please click HERE   to learn m...
  9. Sports Teams FAQs - Pre Fundraiser

    How to Create a Campaign: What is an Online Auction: How to Copy an Existing Campaign: When Should a Campaign be Copied: When Should a New Campaign be Created: How to Transfer Users From a Previous Campaign to a New Campai...
  10. Sports Team Playbook

    To best walk you through your Sports Team campaign, we have created the Sports Team Playbook for your reference. This will set your campaign up for success. NOTE: There may be modifications to this Playbook based on potential upcoming releases. Ple...