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Last Updated: 04/29/2022
in Guides Tickets Can discount codes be added to a ticket? Yes. Multiple discount codes can be applied to each ticket. Visit Create Ticket Types to learn more. Can an applied discount code be removed from a ticket? Applied codes can't be deleted. To correct, t...
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Last Updated: 05/18/2022
in Guest Experience Account Review your purchase summary and make a payment from your Pay page on the campaign, with either a credit card on file or a new one added. Note: Payments made in a method other than credit card must be handled by an admin on the campaign. Wa...
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Last Updated: 04/27/2022
in Guides Communications Can I view text messages in my campaign? Yes. From the Admin Navigation , select Communications > Text > Sent. Select between all, inbox, outbox, or invalid from the Filtered By dropdown. What is an invalid text message? Invalid texts a...
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Last Updated: 03/26/2025
in Guides Tickets
Org and Campaign admins can return full ticket orders and choose how to handle the original payment. Returning an order removes all tickets, items, and donations. Unconfirmed invitees are removed from the Users tab and confirmed attendees show a...
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Last Updated: 01/30/2024
in Guest Experience Participate Update attendees within your ticket order either through the email receipt or from the campaign Pay page. Assign and unassigned attendees tickets and add a mobile number or email to send confirmation reminders. From the reminders, invitees confirm a...
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Last Updated: 10/17/2023
in Guides Reports A real-time snapshot of revenue, items, users, payments, and more. Filter reports by pre-event, during, post, all, or custom date ranges. Search, sort, and export all available report details. Watch a video Reports review Most of the avail...
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Last Updated: 05/20/2025
in Guides Equipment
The GiveSmart Events Admin app is now available for download on the Apple App Store for iOS devices and is compatible with supported card readers . IMPORTANT: Only users with a Volunteer or Admin role need to download this application f...
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Last Updated: 05/20/2022
in Guides Raffle Note: Applies to the GiveSmart Raffle features. Once the raffle purchases have concluded, randomly select the winner from the ticket holders. Visit Raffle Report to randomly select and announce the winner. From the Admin Navigation, sele...
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Last Updated: 07/25/2025
in Guides Payments and Fees
*Fiserv (formerly CardConnect) Users can select various payment methods available on your event/campaign site. Users can self-check out with a credit card added to their user profile. Admins can assist users with checkout and reflect payment meth...
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Last Updated: 03/11/2025
in Guides Resources
Instructions to register, buy, bid, and donate to help users achieve the best giving experience. Instructions can be sent or printed for users, to make the giving experience fun and easy. IMPORTANT: We do not recommend using a QR code to pro...