Popular Articles

  1. Ticketing FAQs

    Can discount codes be added to a ticket? Yes. Multiple discount codes can be applied to each ticket. Visit Create Ticket Types to learn more. Can an applied discount code be removed from a ticket? Applied codes can't be deleted. To correct, t...
  2. Setting You Up for Success: Best Practices for an In-Person Event

    Recorded: 2023 Hear from our experts as they provide you with best practices to help maximize your in-person event.   Pre-event tips Check In Silent Auction Raffles Instant Items Live Auction Donation Appeal Closing the Auction Che...
  3. Run a Campaign: Event Day Preparation

    Watch a Video Walkthrough One Week Pre-Event Checklist Review and finalize Tickets and Seating Management. Complete auction items and item display sheet. Complete the guest list and assign bid numbers (if applicable). Confirm...
  4. Purchase a Ticket

    Purchasing a ticket on a GiveSmart campaign will secure your attendance, complete your registration and give you an opportunity to purchase additional items or make a donation. Note: The recording is presented from a laptop. The layout adjusts t...
  5. Update Ticket Attendees Post Purchase

    Update attendees within your ticket order either through the email receipt or from the campaign Pay page. Assign and unassigned attendees tickets and add a mobile number or email to send confirmation reminders. From the reminders, invitees confirm a...
  6. User Payment Method Options

    *Fiserv (formerly CardConnect) Users can select various payment methods available on your event/campaign site. Users can self-check out with a credit card added to their user profile. Admins can assist users with checkout and reflect payment meth...
  7. Onboarding: Prepare to Go Live

    Watch a Video Walk Through Logging In Visitors' Experience Campaign Dashboard and Settings Review Users Tickets Items Touch On Displays Messages Ads Reports 24/7 Help Center and Support Agents ...
  8. Draw a Raffle Winner

    Note:  Applies to the GiveSmart Raffle features. Once the raffle purchases have concluded, randomly select the winner from the ticket holders. Visit Raffle Report to randomly select and announce the winner. From the Admin Navigation,  sele...
  9. Customize the Home Page Order Form

    Allow supporters to purchase tickets , instant and raffle items , or make a donation from the Home page order form button . Create sections to include the fundraising options you would like to offer your supporters. Purchasers are required to ...
  10. Self-Checkout

    Review your purchase summary and make a payment from your  Pay page on the campaign, with either a credit card on file or a new one added.  Note: Payments made in a method other than credit card must be handled by an admin on the campaign. Wa...