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Last Updated: 07/29/2025
in Guest Experience Account
Last Updated: 12/19/24 Multi-Factor Authentication (MFA) is a security measure helps verify your users' identity and safeguard their personal information. When this security feature is enabled (per the request of the client) on all GiveSmart E...
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General Q: Who is CardConnect (CloverConnect)? CardConnect is a payments partner of Fiserv, founded in 2006. They offer a suite of solutions focused on the ever-evolving needs of merchants accepting credit and debit transactions. CardConnect i...
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Last Updated: 07/28/2025
in Guest Experience Participate
This article details the various ways you can make a monetary donation through a GiveSmart Event Site. Donate Now From the Home page, locate the Donate Now section and make a one-time or monthly donation. Payment is processed at the time o...
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Last Updated: 07/25/2025
in Guides Payments and Fees
What Is the difference between a statement and a receipt? Statement : A statement is generated for any user with activity . User activity includes ticket orders, instant, vote or raffle item purchases, auction winnings, and donations. Stateme...
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Last Updated: 07/25/2025
in Guides Equipment
GiveSmart is accessible through a browser from any device. Visit www.givesmart.com and click 'Platform Login' in the top right, or the campaign's website URL, and sign in, which allows you access to the campaign based on your User Role . ...
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Last Updated: 07/25/2025
in Guides Reports
*Fiserv (formerly CardConnect) Overview of all credit card transactions grouped as a batch and deposited in your bank account attached to the Merchant Account . View the date payments are deposited, gross raised, adjustments and fees deducted, r...
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Last Updated: 07/25/2025
in Guides Payments and Fees
*Fiserv (formerly CardConnect) Users can select various payment methods available on your event/campaign site. Users can self-check out with a credit card added to their user profile. Admins can assist users with checkout and reflect payment meth...
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Last Updated: 07/25/2025
in Guides Org Hub
Note: Available to Org admins only. *Fiserv (formerly CardConnect) Manage your GiveSmart subscription from the Account page, which shows agreement dates, subscription start and end dates, subscription status, and a link to view the agreement...
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Last Updated: 07/25/2025
in Guides Payments and Fees
*Fiserv (formerly CardConnect) When choosing to accept credit card payments, a fee is charged per transaction to the organization. Fees passed and paid by the purchaser are found in the Transaction section of the Revenue Report . The collec...
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Last Updated: 07/25/2025
in Guides Reports
*Fiserv (formerly CardConnect) When multiple campaigns generate revenue simultaneously, the batching information sent from Fiserv does not break apart the revenue across the organization's campaigns. It reflects the revenue as a 'lump sum' on the...