Updated Articles

  1. Place a Bid

    A single bid can be placed as a one time bid for any amount or auto bids can be placed and set at the maximum amount a user is willing to spend.   Bids can be added to a user's account by org, campaign, or volunteer admins. Watch a video P...
  2. Assign a Winner to a Live Item

    Org and Campaign Admins can assign a user as a Live Item winner, close, and reconcile the item to convert to purchases in the user accounts and ready for checkout. Tip:   If you're running a Virtual Event, donors will not be able to place bids th...
  3. Return a Monetary Donation

    If a donation added needs to be returned, it can be removed from the user's cart by an admin. Donations removed after payment will require a refund . From the Donate page Return a Click to Donate, Home page, and Champion donation Donations made...
  4. Duplicate an Item

    Create an exact replica of an existing item, without re-typing all of the item details. Note: Created items, added to a package, cannot be duplicated. Watch a Video View Admin: Items From the Items Container within the Dashboard, cl...
  5. GiveSmart Fundraise

    To learn more about this Fundraising Package and see how it can take your fundraising to the next level Contact Us Here . ...
  6. Manage Chat on your Presentation Page

    As an admin, moderate the complete chat activity that is occurring on your Presentation Page when chat is shown. From this list view, Admins can delete messages. Chat messages will load the first 1000 chat messages, then a Show More would appe...
  7. Package 2 or More Auction Items

    Create packages with two or more individually created silent or live items to decrease the overall number of items, create attractive and unique experiences, and create perceived higher value. Watch a video Create a package Select two or m...
  8. Checkout FAQs

    Can I enter a check or cash payment for a user's purchase? Yes. Visit Checkout a User for more information. Cash and check payments will not be included in the Batch Report summary, as we do not deposit these funds on your behalf. Can I recor...
  9. Age Restriction

    An age restriction can be placed on Instant, Raffle, Silent and Vote items when the item being sold requires the purchaser to be of a certain age.  When an age restriction has been applied, the guest will need to enter their date of birth prior to v...
  10. Items FAQs

    Can I rotate an image? Yes. Your computer may automatically rotate the photo, however, the platform uploads the photo in its original orientation. If the camera is sideways, the photo will upload sideways. Rotate the photo on your computer first, ...