Contacting GiveSmart Fundraise Support

The GiveSmart Support team is available to assist with platform-related questions and technical issues. Our team can help with:

Troubleshooting problems you may encounter while using GiveSmart
Providing clarification for aspects of the software you’ve been trained on
Offering suggestions for the most effective ways to use the software
Providing you with or directing you to the appropriate resources for assistance
Providing guidance on how to recover from mistakes

Contacting Support

Normal Business Hours

Monday-Friday
7:00 AM–4:00 PM Pacific Time

Support Options

Email: support@givesmart.com
Phone: 800-667-8075

When calling, follow the prompts for GiveSmart and select Option 1 to leave a voicemail. Be sure to include your callback number, and a member of our Support team will return your call as soon as possible.

Emergency Support

If you are experiencing an urgent issue during a live event outside of normal business hours, select the Emergency Support option when calling.

This option is available during evenings and weekends and is intended for time-sensitive issues that could impact an active event.

Note: Emergency support requests are automatically flagged as High Priority and routed for expedited follow-up. A Support team member will contact you as quickly as possible.

Help Resources

Select the Resources button in the upper right to access help resources or submit a product suggestion.

Donor Support

Donors can text HELP in response to any text message sent from a GiveSmart Fundraise shortcode.

After texting HELP, the donor will receive a link to additional resources, including guidance on how to locate the appropriate contact information for the organization associated with their donation, campaign, or event.

Note: Organization-specific requests, such as donation inquiries, event questions, refunds, or account-related concerns, must be handled directly by the organization.

GiveSmart Holidays Observed

Non-emergency support is not available on the following holidays:

New Year's Day (January 1)
Memorial Day (Last Monday in May)
Independence Day (July 4)
Labor Day (First Monday in September)
Thanksgiving (Fourth Thursday in November)
Day after Thanksgiving
Christmas Eve (December 24)
Christmas (December 25)
New Year's Eve (December 31)

GiveSmart Knowledge Center

Looking for technical documentation, training materials, or product-specific resources? Visit and bookmark the GiveSmart Help Center to access Knowledge Centers for GiveSmart Fundraise, Events, and Donor CRM.