How to Collect Your CyberSource Credentials

A step-by-step guide for generating your Merchant ID, p12 file, and P12 password.

Step 1 – Log In and Copy Your Merchant ID

On the dashboard, find your Merchant ID at the top of the page.

Copy it and set it aside to share with Support.

Step 2 – Navigate to Key Management

In the left navigation, click Payment Configuration.

Under Payment Configuration, select Key Management.

In the top-right corner of the page, click Generate Key.

Step 3 – Select the REST – Certificate

On the Create Key page, look under the REST APIs section and select REST – Certificate.

Scroll down and click Generate Key.

Step 4 – Download the .p12 File and Create a Password

On the REST API Certificate Key page, click Download Key.

When prompted, create a password for the file.

Once the file has downloaded, click Cancel to close the dialog. Your .p12 file (e.g., mobilecause02.p12) is now ready.

💡 About the P12 password: This is NOT your CyberSource login password — it's a separate password you create just to protect this file. You can set it to anything you like, but you must save it somewhere safe. You'll need to provide it to the Support team along with the .p12 file.

Before You Submit – Checklist

Confirm you have all three items before opening a support ticket: support@givesmart.com.

Merchant ID (copied in Step 1)

.p12 file (downloaded in Step 4)

P12 password (created in Step 4)

1. What is the CyberSource Migration?

We are upgrading our CyberSource payment integration from the current Secure Acceptance API to CyberSource’s newer Unified REST API.

This upgrade ensures our platform remains compatible with CyberSource’s latest technology standards.

2. Why is this change happening?

CyberSource is planning to sunset the current Secure Acceptance integration by September 2026, requiring all clients to move to the new REST API.

This migration ensures:

Continued payment processing without interruption
Alignment with CyberSource’s latest platform
Improved security through updated authentication methods

3. Will this impact my donors or payment experience?

No. There are no changes to the donor experience.

Payment forms will look and behave the same
Donations and transactions will continue as usual
Recurring payments and stored payment methods remain unaffected

4. Will my existing subscriptions and recurring donations continue working?

Yes.

Existing recurring payments will continue without interruption
Payment tokens and stored cards will remain valid
Future transactions will process successfully after migration

5. What do I need to do?

You will need to generate and share new credentials from your CyberSource account to support team support@givesmart.com..

Required items:

.p12 certificate file
Merchant ID
Certificate password

6. What happens after I share my credentials?

Once your credentials are received:

Our team will configure your account with the new REST API integration
Your system will be updated to use the new authentication method
Payment processing will continue without disruption

7. When will this migration happen for my organization?

We are rolling out the migration in phases using a feature flag to ensure a smooth transition.

Our Support Team will keep you informed once we receive your email.

8. Is the new integration already live?

The new integration is fully built and behind a feature flag

9. Will there be any downtime during the migration?

No downtime is expected.

The migration is designed to be:

Seamless
Transparent
Non-disruptive to your payment processing

10. Who should I contact if I have questions?

Please reach out to support@givesmart.com