Organization as Donor / Purchaser GiveSmart Fundraise
1. What is Organization as Donor / Purchaser?
Organization as Donor / Purchaser is a new feature that allows donors and purchasers to give or transact on behalf of a company, club, foundation, group, or other institution - rather than as an individual. This means your team can now accurately capture, recognise, and report on institutional giving, all within your existing GiveSmart platform.
2. Who is This For?
This feature is designed for two key audiences:
🎗 Fundraise Admins Configure and manage org donor settings, forms, and reporting on GiveSmart Fundraise. | 🏢 Organization Donors Companies, clubs, foundations, and other entities are donating or purchasing as a group. |
3. How to Get Started
Step 1 — Enable the Feature Open your donation or payment form settings.
Click the Manage Sections dropdown.
Select "Add Organization as Donor/Purchaser Section".
Save your form. The Contact Information tab will always appear beneath the Org as Donor tab.
Open your donation or payment form settings.
Click the Manage Sections dropdown.
Select "Add Organization as Donor/Purchaser Section".
Save your form. The Contact Information tab will always appear beneath the Org as Donor tab.
Fundraise Only: Only payment forms support the Organization as aDonor section at this time.
4. Key Things to Explore
① Organization Contact Records
When an organization donates or purchases, GiveSmart captures a rich set of data fields specific to that entity:
- Organization / Entity Name
- Organization Email & Phone
- Mailing Address
- Primary Point of Contact (required)
- Secondary Point of Contact (optional)
Organization users are stored as their own distinct contact type, separate from individual donor records. They are fully searchable and filterable across the platform.
② Receipts, Statements & Donor Recognition
All donor-facing and admin-facing materials automatically reflect the Organization:
- Receipts (PDF & email): Display the Organization Name
- Donor Recognition Walls, Wheels & Scrolls (Fundraise): Display the Organization Name unless the donor chose to remain anonymous
- Thank You / Confirmation Pages: Show the Organization Name clearly
③ Ticketing for Organizations
- Organization users can purchase tickets. Points of Contact and other organization employees can attend.
- Primary Contact receives SMS ticketing messages (if SMS is enabled).
- Both the Organization and Primary Contact receive ticket confirmation emails.
- If guest info is not collected at purchase, the Organization Name will appear as the guest's name at check-in.
④ Reporting Upgrades
GiveSmart now distinguishes between Individual and Organization donors in reports:
- Contacts search results now include a Contact Type column ("Individual" or "Organization")
- Transactional Searches can be exported with full Organization data, including Contact Type, Organization Name, address, email, phone, and Primary/Secondary Contact info
Offline Donation Support
Admins can now record offline donations from an Organization. The offline donation screen includes a new checkbox — "Donating or purchasing as an Organization" — which, when selected, surfaces all organization-specific data fields for proper tracking.
5. Known Limitations
Limitation | Details |
Broadcast comms excluded | Org users only receive welcome emails, receipts & statements. No broadcast emails or SMS |
Frequently Asked Questions
Q: What types of organizations can be set up?
Any non-individual entity — including companies, clubs, foundations, groups, and institutions.
Q: How does a donor choose to give as an Organization?
When the feature is enabled, donors or purchasers can toggle whether they are giving as an Individual or an Organization / Entity. This selection determines what information is collected and how the donor appears across receipts, statements, acknowledgements, and reports.
Q: Are Organization donors separate from Individual donors?
Yes. On both platforms, Organization donors exist as their own distinct donor/contact/user type, fully distinguishable from individual records across forms, receipts, recognition, and reporting.
7. How to Share Feedback
Your feedback is essential to shaping this feature before it reaches general availability. Here is how to get in touch:
📬 Support Team
Reach out to your GiveSmart support contact for questions, bugs, or unexpected behaviour.
📧 Direct Email
For urgent issues, contact your Customer Success Manager directly and reference "Org as Donor feedback" in the subject line.