Popular Articles

  1. Best Practices: Silent Auction

    Hear best practices and tips from our experts to help you prepare for your in-person event.  ...
  2. Update Purchaser Order Details

    All completed ticket purchases appear in Ticket Orders to review, update, or return by an Org or Campaign Admin. Update Purchaser Contact Information Updates to a ticket purchaser's valid email, phone or address are made in their user account. F...
  3. Preset Message Recipient Groups

    We offer several preset recipient groups to choose from.  Each group allows you to filter your users by certain criteria, allowing you to target your message to a select group of supporters within your campaign. Messages are sent to users that have ...
  4. Bids Display

    Allow supporters to stay up to date on current bids as they come in. Bring attention to the most popular items, or items with no bids. The display shows five items at a time, scrolling in numeric order, with a 10-second scroll delay.  Watch a video...
  5. Add Item Images

    Add images to items to capture the supporter's attention. Feature both main and additional images on each item.  Image files must be .jpg, .png or .gif (No PDF). The ideal size is 1088 x 816 pixels. Tip: Use Google images and logos for standard ...
  6. Create Donate Items for Targeted Need

    Create custom donate items to capture monetary donations. Additional information about the purchaser or items can be captured at the point of sale. With  self-checkout  available on the campaign, donors add the donation to their cart and are prom...
  7. Purchase a Ticket at Check In

    Ticket purchases can be made at check-in and either added to an existing Registered User account or create a new user and include a ticket purchased. Watch a Video Purchase a Ticket for A New Attendee Go to Admin view > Users > Check...
  8. Campaign Dashboard Overview

    The Dashboard provides a real-time overview of your campaign site with access to settings, tools, and reports. Watch a video Dashboard overview Your organization name and admin pages are above the Dashboard . The campaign name, date, and ...
  9. Remove a User from an Event Site

    This article outlines the steps for removing users with no activity in an Event Site. If a user is linked to any activity on the site (such as purchases, bids, donations, or payments/refunds), the option to remove them will be unavailable. Activit...
  10. Delete a Bid or Auto Bid

    Org, campaign, and volunteer admins can delete bids, auto-bids, or purchases from an item's history and a user's cart. Delete a bid Delete a silent item bid from the item's history. Tip: Deleted bids are seen in the Bid History report. Go ...