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Customer and donor technical support is available when using GiveSmart Fundraise. Visit Contact Us for more information. Customer Support Normal business hours are: 7:00 am to 4:00pm Pacific Time, Monday through Friday. Email: givesmart-help...
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Last Updated: 04/27/2022
in Guides Campaigns (Events) Shareable links direct users to areas of your campaign site to engage in the offerings without the association of a specific user. When promoting your campaign site on social media, in communications, or when promoting to a friend, use the shareable...
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Last Updated: 02/25/2025
in Guides Items for Purchase
Add Instant, raffle , and vote items to a supporter's account using Immediate Checkout. Note: This applies to all instant, raffle or vote items with the Checkout Type set to: Immediate Checkout. When Checkout Type is set to: Add to Cart , i...
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Last Updated: 05/20/2022
in Guides Pages Personalize the image and text color that appears in the Home pages banner. Note: An image size of 1200x300 pixels, with a maximum file size of 1MB, is recommended. Images that do not fit these dimensions can be uploaded, but might not be optim...
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Last Updated: 03/26/2025
in Guides Donations
Text to Donate If a donor texts 'give AMOUNT' to 76278 but does not have a phone number on their profile or has not registered for the campaign, what will happen? There are 2 scenarios that could occur: Scenario 1 If the donor is sending th...
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Last Updated: 11/08/2023
in Guides Payments and Fees Users are automatically emailed a statement to the email attached to the account once they have paid in full an outstanding balance, but can also be emailed or downloaded after payment as well. Download statements Individual user statements or a p...
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Last Updated: 11/21/2023
in Guides Donations Allow supporters to donate items such as vacation homes, sports tickets, gift cards, and more. Supporters simply click a button on the Home page and fill in details of their contributions including name, description, fair market value (FMV), and i...
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Last Updated: 04/29/2022
in Guides Reports Includes date and time of purchase, purchaser, bid number, item number, item type, item name, the purchase amount, FMV, and purchaser's contact information. Payment details are also included, providing the payment amount and method. Excludes pending...
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Last Updated: 04/26/2022
in Training Enablement Series Walkthrough a customized campaign site to see how quickly and easily bids can be placed, donations can be made or purchases of instant buy items or raffles. Note: The recording is presented from a laptop. The layout adjusts to a smaller device....
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Last Updated: 03/26/2025
in Guides Donations
If a donation added needs to be returned, it can be removed from the user's cart by an admin. Donations removed after payment will require a refund . From the Donate page Return a Click to Donate, Home page, and Champion donation Donations ma...