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Last Updated: 03/26/2025
in Guides Items for Purchase
Remove an item from a user's account before payment . By default, the platform opts the admin out of sending a text to the user that the item was deleted, but you can opt for a text to be sent by checking the Send Cancellation Message prior to ...
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Last Updated: 03/26/2025
in Guides Donations
Text to Donate If a donor texts 'give AMOUNT' to 76278 but does not have a phone number on their profile or has not registered for the campaign, what will happen? There are 2 scenarios that could occur: Scenario 1 If the donor is sending th...
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Last Updated: 03/26/2025
in Guides Tickets
Org and Campaign admins can return full ticket orders and choose how to handle the original payment. Returning an order removes all tickets, items, and donations. Unconfirmed invitees are removed from the Users tab and confirmed attendees show a...
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Last Updated: 03/26/2025
in Guides Donations
If a donation added needs to be returned, it can be removed from the user's cart by an admin. Donations removed after payment will require a refund . From the Donate page Return a Click to Donate, Home page, and Champion donation Donations ma...
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Last Updated: 03/26/2025
in Volunteers Volunteers
Review the characteristics GiveSmart believes meet the ideal profile of a volunteer. Download Volunteer Profile Guide Tip: Print copies of this guide for your volunteers to reference before the fundraiser. ...
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Last Updated: 03/17/2025
in Guides Resources
Customer support is available 24 hours a day 7 days a week. We understand sometimes you burn the midnight oil for all the good of your cause. We are here when you need us! Visit Support Coverage for additional Information. Tip: Make sure ...
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Last Updated: 03/14/2025
in Guides Donations
Offering a Donation Appeal, Mission Moment, or any version of a Call for Cash is a great way to let your donors support your cause. There are various methods that could be added to your campaign, which is as easy as creating the donation opportun...
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Last Updated: 03/11/2025
in Guides Settings
Promote items through Facebook, Linkedin, Twitter, and email. Content cannot be formatted when sharing. Choose to show or hide the shareable links when viewing item details from the Items page. IMPORTANT: We do not recommend using a QR co...
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Last Updated: 03/11/2025
in Guides Campaigns (Events)
Get users excited and active on the campaign as early as possible. Promote far and wide to get users registered, engaged in the items, making donations, and more! Tip: Start to promote the campaign 5-7 days prior to your fundraiser. We do ...
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Last Updated: 03/11/2025
in Guides Resources
Instructions to register, buy, bid, and donate to help users achieve the best giving experience. Instructions can be sent or printed for users, to make the giving experience fun and easy. IMPORTANT: We do not recommend using a QR code to pro...