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Last Updated: 04/14/2025
in Guides Items for Purchase
Can I rotate an image? Yes. Your computer may automatically rotate the photo, however, the platform uploads the photo in its original orientation. If the camera is sideways, the photo will upload sideways. Rotate the photo on your computer first...
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Last Updated: 04/14/2025
in Guides Settings Item History Each item detail displays a history of bids or purchases. Choose how the item history appears to users. TIP: When in Admin pageview, the Item History and names will always be visible. Switch to the Donor pageview to confirm...
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Last Updated: 04/14/2025
in Guides Host an Auction When viewing the Item History, it's possible you may see two bids that share the same amount. Competing bids are listed at the same amount to indicate what prompted an auto bid to occur. Otherwise, it would be unclear as to why an auto bid...
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Last Updated: 04/11/2025
in Guides Check In
Allow guests the option to check-in to the event themselves. By sending a simple text message, guests can check themselves in to the event, allowing admins to track attendance and maintain a contactless environment. This feature can be used for al...
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Last Updated: 04/11/2025
in Guides Users
Assigning Bidder Numbers This article details how to manually assign or auto-assign bidder numbers to registered users. General Considerations: We recommend using numbers between 100-999. GiveSmart does not supply physical paddles or bidder n...
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Last Updated: 03/28/2025
in Guides Settings
The Site Settings allow you to: Brand your Event Site's Home page with your Org Logo. Set a custom display name to be featured on the home page, welcome text, and invoices. Establish a Keyword for text registrations and site URL customization....
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Last Updated: 03/26/2025
in Guides Items for Purchase
Remove an item from a user's account before payment . By default, the platform opts the admin out of sending a text to the user that the item was deleted, but you can opt for a text to be sent by checking the Send Cancellation Message prior to ...
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Last Updated: 03/26/2025
in Guides Donations
Text to Donate If a donor texts 'give AMOUNT' to 76278 but does not have a phone number on their profile or has not registered for the campaign, what will happen? There are 2 scenarios that could occur: Scenario 1 If the donor is sending th...
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Last Updated: 03/26/2025
in Guides Tickets
Org and Campaign admins can return full ticket orders and choose how to handle the original payment. Returning an order removes all tickets, items, and donations. Unconfirmed invitees are removed from the Users tab and confirmed attendees show a...
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Last Updated: 03/26/2025
in Guides Donations
If a donation added needs to be returned, it can be removed from the user's cart by an admin. Donations removed after payment will require a refund . From the Donate page Return a Click to Donate, Home page, and Champion donation Donations ma...